Study Pdf 96922 | Ecw Audio Skill 12 Broadening Perspectives Extra Study Material Bibliography

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RESOLVE CONFLICT:
RESOLVE CONFLICT:
EVERYONE CAN WIN
EVERYONE CAN WIN

Skill 12: Broadening perspectives
Skill 12: Broadening perspectives

Extra study materials
Extra study materials
& Collected Bibliography
Bibliography
& Collected
aligned with all conflict resolution skills
skills
aligned with all conflict resolution
skills
specific skills
specific
and referenced in podcast series
and referenced in podcast series

No fee required to reproduce this page if this notice appears:
No fee required to reproduce this page if this notice appears:
© The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia
© The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia
Email: www.crnhq.org/podcasts www.crnhq.org
Email: crn@crnhq.org Podcasts: www.crnhq.org/podcasts Web: www.crnhq.org
* cm@cmhq.org Podcasts: Web:

Analyse the broadener perspective
Analyse the broadener perspective

 Become a witness, present and alert to other people’s experience and taking an
• Become a witness, present and alert to other people's experience and taking an
objective view of our own. How would a compassionate outsider describe this
objective view of our own. How would a compassionate outsider describe this
problem?
problem?
 What can you and can you not change? Adapt to the flow of unfolding events.
• What can you and can you not change? Adapt to the flow of unfolding events.
 Find the path with heart. Both personally and as part of society, look wide and look
• Find the path with heart. Both personally and as part of society, look wide and look
deep. Transform apathy, aversion or contempt into active compassion.
deep. Transform apathy, aversion or contempt into active compassion.
 Consider the wider context. What else bears on your decision-making here? What
• Consider the wider context. What else bears on your decision-making here? What
are the implications?
are the implications?
 Watch the ripples, notice the interconnections. Does the problem extend further,
• Watch the ripples, notice the interconnections. Does the problem extend further,
and would the solutions have wide-ranging effects?
and would the solutions have wide-ranging effects?
 Is there an ‘ah ha’? A new perspective that improves on old thinking and previous
• Is there an 'ah ha'? A new perspective that improves on old thinking and previous
approaches? Ask yourself ‘What do I really, really need?’ You’re on a learning
approaches? Ask yourself 'What do I really, really need?' You're on a learning
journey. Perhaps there’s an old habit that no longer serves you and maybe you can
journey. Perhaps there's an old habit that no longer serves you and maybe you can
let go it, at least just for today?
let go it, at least just for today?
 Respect, value and include differences. Other viewpoints form part of the whole
• Respect, value and include differences. Other viewpoints form part of the whole
picture. Remember, ‘AND’ not ‘BUT’.
picture. Remember, 'AND' not 'BUT'.
 Include a long-term perspective with the inevitability of change. Rather than
• Include a long-term perspective with the inevitability of change. Rather than
resisting it, can you shape it for the better? Hold to your vision and sit with
resisting it, can you shape it for the better? Hold to your vision and sit with
uncertainty if that’s what’s true for now?
uncertainty if that's what's true for now?
 Harness synergy. Find the extra element that makes the difference. What new
• Harness synergy. Find the extra element that makes the difference. What new
factors, ideas, perspective or people might interact to shift the whole problem.
factors, ideas, perspective or people might interact to shift the whole problem.
Experiment. Learn from the failures. Join the change that is possible once people act
Experiment. Learn from the failures. Join the change that is possible once people act
together. Add your voice.
together. Add your voice.

Broadening our perspective is like climbing higher up a mountain to see further horizons.
Broadening our perspective is like climbing higher up a mountain to see further horizons.
Only from these higher perspectives can we find meaning in distressing events and find the
Only from these higher perspectives can we find meaning in distressing events and find the
relationships between seemingly unconnected potentials. From these higher perspectives
relationships between seemingly unconnected potentials. From these higher perspectives
we can learn to behave as a caring, co-operative and global community.
we can learn to behave as a caring, co-operative and global community.

Broadening perspectives worksheet
Broadening perspectives worksheet

Work with the skills involved in broadening perspectives.
Work with the skills involved in broadening perspectives.

Consider a challenge that you are presently facing.
Consider a challenge that you are presently facing.
Is there a broader perspective that could help here and spark some changes in your
Is there a broader perspective that could help here and spark some changes in your
thinking?
thinking?
Tick each box below that is relevant to this situation.
☐ Is there an ‘ah-ah’ for me here that can
☐ Can I witness myself and others more 0 Is there an 'ah-ah' for me here that can
111 Can I witness myself and others more
shift my thinking? What do I really, really
objectively? How would a caring outsider shift my thinking? What do I really, really
objectively? How would a caring outsider
need?
see this? need?
see this?

☐ Am I respecting different points of view
☐ What can I and can’t I change? 111 Am I respecting different points of view
111 What can I and can't I change?
and including them?
☐ Can I inject more ‘heart’ into this situation? and including them?
111 Can I inject more 'heart' into this situation?
☐ What is likely to happen long-term? What
☐ What factors, what context, should 111 What is likely to happen long-term? What
111 What factors, what context, should inevitable changes must I come to accept?
influence my decisions? inevitable changes must I come to accept?
influence my decisions?
☐ Would introducing an extra element make
☐ What and who else is affected by this 111 Would introducing an extra element make
111 What and who else is affected by this a difference? Is more support available?
problem and by its possible solutions? a difference? Is more support available?
problem and by its possible solutions? Would that help me to speak up?
Would that help me to speak up?
Check each box above that is relevant to this situation
Tick the box if it's relevant to this situation

Which of these is the most relevant to you? Why?
Which of these is the most relevant to you? Why?

How might you deal with this issue differently with this broader perspective in mind?
How might you deal with this issue differently with this broader perspective in mind?

While studying all the conflict resolution skills, did particular skills or models or processes
While studying all the conflict resolution skills, did particular skills or models or processes
stand out for you as better ways to handle issues? Which? Are they useful here?
stand out for you as better ways to handle issues? Which? Are they useful here? (Refer
to following summary of skills.)

The Skills of Conflict Resolution P a g e | 1
The Skills of Conflict Resolution Page 1 1

Remind yourself of the 12 skills of conflict resolution. Consider the attitudes, analysis techniques and interaction methods involved
Remind
yourself of the 12 skills of conflict resolution. Consider the attitudes, analysis techniques and interaction methods involved
in each. In practice, of course, these tend to merge. They are all useful at any moment.
in each. In practice, of course, these tend to merge. They are all useful at any moment.

TWELVE SKILLS ANALYSIS TECHNIQUES • ATTITUDES INTERACTION METHODS
TWELVE SKILLS ANALYSIS TECHNIQUES ATTITUDES INTERACTION METHODS
1. Win-Win Question needs, values, use Commit to finding what's fair for Go back to needs, ask them questions
1. Win-Win Question needs, values, use Commit to finding what's fair for Go back to needs, ask them questions
everyone.
everyone.
2. Creative Perfection vs Discovery. What is the Head for the positive Respond rather than react, be curious
2. Creative Perfection vs Discovery. What is the Head for the positive Respond rather than react, be curious
Response opportunity this offers?
Response opportunity this offers?
3. Empathy Consider where they fit on DISC model. Value and respect individual differences Use active listening - ask questions
3. Empathy Consider where they fit on DISC model. Value and respect individual differences Use active listening - ask questions
Analyse personality-based needs, values Use empathy openers. Build rapport.
Analyse personality-based needs, values Use empathy openers. Build rapport.
and communication styles. Tailor approach to suit others’ needs
1- and communication styles. Tailor approach to suit others' needs
4. Appropriate Check if you’re guided by Fight or Flight. Respect all people's needs and rights. Respect boundaries
4. Appropriate Check if you're guided by Fight or Flight. Respect all people's needs and rights. Respect boundaries
Assertiveness How could I Flow in this situation? Stand up for my own needs and rights Make "I" statements – clean, clear and
I Assertiveness How could I Flow in this situation? Stand up for my own needs and rights Make "I" statements — clean, clear and
without violating those of others. concise.
without violating those of others. concise.
5. Co-operative Recognise the relevant power bases or I choose to employ my personal power Consult, share information and use active
5. Co-operative Recognise the relevant power bases or I choose to employ my personal power Consult, share information and use active
Power sources. without diminishing others. All resentful, listening
Power sources. without diminishing others. All resentful, listening
Is power being misused? cowered or rebellious attitudes need to
Is power being misused? cowered or rebellious attitudes need to Use "I" statements to give descriptive,
Use "I" statements to give descriptive,
Are there Persecuting, Rescuing or be rethought.
Are there Persecuting, Rescuing or be rethought. useable, non-blaming feedback
useable, non-blaming feedback
disempowered Victim behaviours here? I aim for power ‘with’ not ‘over’,
disempowered Victim behaviours here? I aim for power 'with' not 'over', Set goals and rules together
Set goals and rules together
Own your own power: transform “I influence, not manipulation.
Own your own power: transform "I influence, not manipulation. Share responsibility and decision-making.
Share responsibility and decision-making.
Should" to "I Choose". Am I putting
Should" to "I Choose". Am I putting Delegate whenever appropriate.
Delegate whenever appropriate.
‘Shoulds’ on myself or others?
'Shoulds' on myself or others? Disengage from power struggles.
Disengage from power struggles.
Recognise difficult behaviours: power and
Recognise difficult behaviours: power and To someone in authority over you, suggest
control issues, bids for attention, desire To someone in authority over you, suggest
control issues, bids for attention, desire only, reaffirm their needs, show respect.
for revenge, appearing helpless. only, reaffirm their needs, show respect.
for revenge, appearing helpless. 1
No fee required to reproduce this page if this notice appears:
No fee required to reproduce this page if this notice appears:
© The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia
© The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia
Email: crn@crnhq.org Podcasts: www.crnhq.org/podcasts Web: www.crnhq.org
* Email: crn@cmhq.org Podcasts: www.crnha,org/podcasts Web: www.crnha,org

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...Resolve conflict everyone can win skill broadening perspectives extra study materials collected bibliography aligned with all resolution skills specific and referenced in podcast series no fee required to reproduce this page if notice appears the network po box chatswood nsw australia email www crnhq org podcasts crn web cm cmhq analyse broadener perspective become a witness present alert other people s experience taking an objective view of our own how would compassionate outsider describe problem what you not change adapt flow unfolding events find path heart both personally as part society look wide deep transform apathy aversion or contempt into active compassion consider wider context else bears on your decision making here are implications watch ripples interconnections does extend further solutions have ranging effects is there ah ha new that improves old thinking previous approaches ask yourself do i really need re learning journey perhaps habit longer serves maybe let go it at...

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