Outcomes  
           Participants in this training will be able 
           to:
           •  Demonstrate a broad understanding of concepts of 
              Quality.
           •  Compare and contrast the difference between quality 
              management models.
           •  Demonstrate an understanding of implementing the 
              QMS in their environment.
                                                 Directorate of Quality Promotion 
                    Concepts
                    TUT defines Quality as: 
                    “Quality at TUT is interpreted as ‘high standards’, fitness for 
                    purpose’ and ‘transformation’.
                    We, the staff at TUT, commit ourselves to meeting and exceeding the 
                    expectations of our internal and external customers, by providing the 
                    highest level of service and products possible within our capacity, to 
                    add value to individuals and society.
                    This commitment is underpinned by the following tenets
                    •   we value our customers 
                    •   we are accountable to our customers and stakeholders 
                    •   our view of quality informs all performance and service delivery aimed at fulfilling 
                        the vision and mission of TUT.
                     
                         
                                                                                           Directorate of Quality Promotion 
          Concepts
          Higher Education Quality Committee defines 
          Quality as: 
          •  Fitness for purpose in relation to specified mission within a national 
             framework that encompasses differentiation and diversity.
          •  Value for money as judged in relation to the full range of higher education 
             purposes as set out in the White Paper.
          •  Judgments about the effectiveness and efficiency of provision will include 
             but not be confined to labour market responsiveness and cost recovery.
          •  Transformation in the sense of developing the capabilities of individual 
             learners for personal enrichment, as well as the requirements of social 
             development and economic and employment growth.” 
               
                                               Directorate of Quality Promotion 
           Concepts
           What is a Quality Management System? 
           The Education and Training Quality Assurance bodies - Regulation 
           (R1127) gives the following definition:
           “The combination of processes used to ensure that the 
           degree of excellence specified is achieved”
           A more general explanation of the purpose of a QMS 
           would be as follows:
           “ a quality management system is the sum of the activities and 
           information an organisation uses to enable it to better and more 
           consistently deliver products and services that meet and exceed the 
           needs and expectations of its customers and beneficiaries, more cost 
           effectively and cost efficiently, today and in the future.” ETQA Regulation  (R1127) 
                
                                                Directorate of Quality Promotion 
          TUT’s QMS
                                        Vision 
                                        Mission 
                                        Strategic goals and objectives 
      QUALITY MANAGEMENT                Policies 
       QUALITY MANAGEMENT 
             SYSTEM 
             SYSTEM                     Processes and procedures
              (QMS)                     Each functional unit defines their 
               (QMS)
                                        internal process
                                        Documentation
                                        •
                                         Manuals 
                                        •
                                         Guidelines and frameworks 
                                        •
                                         Forms
                                        Records 
                                        •
                                         Reports 
                                        •
                                         Academic records 
                                              Directorate of Quality Promotion