Drivers for Quality Management
          • fundamental foundation for
              effective business practice is
              good customer-supplier relationships
          • After WWII, increasing requirement for 
              inspection of products and documentation 
              of procedures
                odefence (US MIL-Q-9858a and NATO AQAP)
                ospace (NASA QSR)
                onuclear and power generation
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          Drivers for Quality Management
          • At first, each customer would audit
              suppliers practices and procedures
          • need for a widely accepted single route 
              to company-wide certification identified
          • national standards for specific products 
              define minimum specifications
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          BS 5750 (1979)
          • United Kingdom  in 1979: BS5750 - 
              Quality Management and Systems
          • developed to permit a company to 
              document its commitment to quality and 
              the standard of its quality systems. 
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          ISO 9000:1987 series
      • International Organisation for Standards 
           (ISO) adopted a series of quality standards, 
           ISO 9000:1987
      • based on BS5750
      • strongly influenced by the US Department of 
           Defence Military Standards (MILspecs).
      • initial version was focused on quality control 
           using retroactive checking
           and corrective actions. 
          02 February 2007                   MATS324/iso9000-qfd.ppt
          ISO 9000:1994 series
          • ISO 9000 was revised in 1994
          • greater emphasis on quality assurance 
              via preventive actions.
          • required evidence of compliance with 
              documented procedures
          • tended to create a significant volume of 
              associated procedure
              ("do it as you document it") manuals and 
              bureaucracy.  
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