James A. O’Brien               Introduction to Information Systems                            Eleventh Edition    2
      Chapter Objectives
     • Identify the major categories and trends of  
          e-commerce applications.
     • Identify the essential processes of an e-
          commerce system, and give examples of 
          how they are implemented in e-commerce 
          applications.
Irwin/McGraw-Hill                                         Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
        James A. O’Brien               Introduction to Information Systems                            Eleventh Edition    3
      Chapter Objectives
     • Identify and give examples of several key 
          factors and Web store requirements needed 
          to succeed in e-commerce. 
     • Identify and explain the business value of 
          several types of e-commerce marketplaces.
     • Discuss the benefit trade-offs of several e-
          commerce clicks and bricks alternatives.
Irwin/McGraw-Hill                                         Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
        James A. O’Brien               Introduction to Information Systems                            Eleventh Edition    4
      Electronic Commerce Technologies
Irwin/McGraw-Hill                                         Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
        James A. O’Brien               Introduction to Information Systems                            Eleventh Edition    5
       Process Categories of e-Commerce 
          Access Control 
           Access Control                      Content Management                      Workflow Management
               & Security                      Content Management                      Workflow Management
               & Security
                Profiling
                Profiling                      Catalog Management                         Event Notification
           & Personalizing                     Catalog Management                          Event Notification
           & Personalizing
                                                                                             Collaboration 
       Search Management                                  Payment                            Collaboration 
       Search Management                                  Payment                               & Trading
                                                                                                 & Trading
Irwin/McGraw-Hill                                         Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
        James A. O’Brien               Introduction to Information Systems                            Eleventh Edition    6
      Electronic Payment and Security Systems
                                 Client                                Merchant’s
                                 Client                                Merchant’s
                               Browser                                Web Server
                               Browser                                Web Server
                                                    Payment
                      •                             Payment
                       Verify merchant                                    •
                                                                           Verify customer
                                                     Server
                      •                               Server
                       Receive order                                      •
                                                                           Review payment
                      •
                       Receive payment                                    •
                                                                           Authorize or deny payment
                      •
                       Confirm order
           Credit cards Bank accounts Online buying E-Bill Payment Electronic Cash
           VISA             Debit Cards          CyberCash            CheckFree            Cybergold
           MasterCard       Online Banking 1 ClickCharge              BillerXpert          Qpass
Irwin/McGraw-Hill                                         Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.