256x Filetype PPTX File size 0.09 MB Source: www.medicinebau.com
People don’t care how
much you know,
until they know
how much you
care.
Lewis Barnett,
MD UVA Family
Medicine
2
In this section we well find:
The three components of communication •
Steps for Building Rapport:
1. Interest & respect
2. Support & care
3. Recognize verbal and non-verbal cues
4. Respond immediately to patient cues
5. Balance intimate & professional relationship
6. Flexibility & respect of patient
autonomy
7. Confidence
8. Nonjudgmental attitude
9. Confidentiality
10. Building rapport with the family
4
Components of communication:
Sending message
Receiving
message
Barriers to
effective
communication
Sending messages
• Verbal messages
• Nonverbal messages
• Paraverbal messages
• The importance of consistency
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