REQUEST FOR PROPOSALS 
                  Needs Assessment/Analysis Consultant 
                                     
                                 April 19, 2021 
          
          
          
          
          
                           
                     Contents 
                      
                     Introduction .................................................................................................................................................. 3 
                     Purpose ......................................................................................................................................................... 3 
                     About Goodwill ............................................................................................................................................. 3 
                        Our Mission ............................................................................................................................................... 4 
                        Our Vision .................................................................................................................................................. 4 
                        Our Values ................................................................................................................................................. 4 
                        Goodwill Industries International ............................................................................................................. 4 
                     Project Description ....................................................................................................................................... 4 
                        Project Goals ............................................................................................................................................. 4 
                        Scope of Work ........................................................................................................................................... 4 
                        Guiding Framework ................................................................................................................................... 5 
                        Project Deliverables .................................................................................................................................. 5 
                     Key Qualifications/Experience ...................................................................................................................... 5 
                     Proposal Details ............................................................................................................................................ 6 
                        Proposal Timeline ..................................................................................................................................... 6 
                        Proposal Requirements ............................................................................................................................. 6 
                        Submission Requirements ........................................................................................................................ 7 
                        Proposal Evaluation .................................................................................................................................. 7 
                     Provisions ...................................................................................................................................................... 8 
                     Confidentiality Clause ................................................................................................................................... 8 
                      
                      
                      
                      
                      
                      
                      
                     Goodwill Industries of Northwest North Carolina, Inc.                                                                  Page 2 of 8 
                     Introduction 
                     Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is requesting proposals to conduct and 
                     analyze multiple needs assessments for the northwest North Carolina geographic area that will facilitate 
                     driving innovative change strategies that align with Goodwill’s mission. The focus of the future strategies 
                     will create collaborative impact and identify a minimum of three change elements for creating equity 
                     and access to economic mobility. Goodwill has received a financial gift that will assist in leveraging and 
                     supporting transformational impact by addressing both short-term and long-term steps.  The 
                     assessment will include reviewing existing information and conducting additional assessments with 
                     employees and multiple levels and types of stakeholders. The selected consultant will provide Goodwill 
                     with ongoing updates and a final project that includes the results and analysis of all assessments and 
                     recommendations.   
                     Purpose 
                     The purpose of this Request for Proposals (RFP) is to select a qualified consultant that has significant 
                     experience in the area of identifying and analyzing community needs. Other qualifications include 
                     experience with mission-focused human services organizations, access to tools for assessments, strong 
                     references, and the ability to provide prior relevant work samples. The final product will include specific 
                     recommendations and analysis to be shared with members of Goodwill’s Executive Team and Board of 
                     Directors.  
                     About Goodwill 
                     Goodwill Industries of Northwest North Carolina, Inc. was founded in 1926 by Centenary United 
                     Methodist Church in Winston-Salem to provide a means of employment for the community’s residents 
                     with disabilities. Clothing and other items were gathered from community members and then repaired 
                     and sold by citizens with disabilities. Over time, Goodwill expanded its mission to include individuals 
                     with socioeconomic barriers to employment. The philosophy of “a hand-up, not a hand-out” was the 
                     impetus for the founding of Goodwill and the organization remains committed to that concept today. 
                      
                     Today, Goodwill serves approximately 30,000 persons annually with an additional 20,000 persons served 
                     annually by affiliate organizations NCWorks and Crosby Scholars Community Partnership. Goodwill 
                     operates 50 stores with $72.3 million in annual revenue and employs 1,100 people.  Strategic 
                     partnerships with like-minded organizations have facilitated growth in Goodwill’s mission services to 
                     meet the needs of the communities it serves.  
                      
                     Goodwill Industries of Northwest North Carolina is a recognized leader among Goodwill organizations 
                     globally for efficient retail operations and a focus on bottom-line results which maximize the financial 
                     support for Goodwill’s mission; enable the organization to invest in its people, facilities, programs, and 
                     community; create a strong financial position with no debt; and position the organization for mission 
                     and retail expansion. Goodwill has been recognized by Goodwill Industries International for its executive 
                     leadership and has been twice awarded the Weston Award for Nonprofits which recognizes leadership 
                     and excellence in nonprofit management.      
                     Goodwill Industries of Northwest North Carolina, Inc.                                                                  Page 3 of 8 
                  Our Mission 
                  We create opportunities for people to enhance their lives through training, workforce development 
                  services, and collaboration with other community organizations. 
                  Our Vision 
                  We create opportunities for people to enhance their lives through training, workforce development 
                  services, and collaboration with other community organizations. 
                  Our Values 
                  Goodwill’s culture is driven and guided by five core corporate values: 
                       1.  Takes ownership of performance and behavior 
                       2.  Promotes teamwork 
                       3.  Drives improvement 
                       4.  Respects and appreciates others 
                       5.  Lives the mission 
                  Goodwill Industries International 
                  Goodwill Industries of Northwest North Carolina is one of 156 independent community-based Goodwill® 
                  organizations that make up Goodwill Industries International (GII).  To be a member, each local Goodwill 
                  must be accredited, apply for membership, and meet certain criteria established by GII. 
                  Project Description 
                  Project Goals 
                  The goals of the project are to identify needs and strategies that support Goodwill’s mission, accelerate 
                  impact, and provide collaborative frameworks for change.  
                       •   Provide measurable milestones for the top three elements of change for economic mobility for 
                           identified communities 
                       •   Develop interdependent short-term plans (approximately one to two-years) and long-term plans 
                           (2030 plan) 
                       •   Reduce the systemic structures of social inequity in education and employment 
                       •   Build on the power of Goodwill’s mission and philosophy of service 
                       •   Create collaboration and alignment of community partners around identified strategies 
                       •   Provide sustainable and replicable model(s) of change 
                  Scope of Work 
                  The Scope of Work is designed to achieve the goals outlined above and includes the following:  
                       •   Combine and analyze needs assessments from various stakeholders 
                       •   Conduct additional needs assessments to expand knowledge and inform project goals 
                  Goodwill Industries of Northwest North Carolina, Inc.                                                      Page 4 of 8