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File: Note 4 Behavior Change Communication
background with poor knowledge and existing practices of inappropriate infant and young poshan abhiyaan aims to reduce malnutrition through a life cycle child feeding nutrition and care during concept adopting ...

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               Background                                                                          With poor knowledge and existing 
                                                                                                   practices of inappropriate infant and young 
               POSHAN Abhiyaan aims to reduce malnutrition, through a life-cycle                   child feeding, nutrition and care during 
               concept, adopting a synergised and result-oriented approach. Implemented            pregnancy and adolescence, an important 
               by the Ministry of Women and Child Development (MWCD),                              focus of the POSHAN Abhiyaan has been 
               Government of India, the target of the mission is to bring down stunting            Behaviour Change Communication (BCC). 
               in children 0-6 years of age from 38.4% to 25% by 2022. It also aims to             This learning note highlights the approach 
               reduce anaemia among women and adolescent girls in the age group of                 adopted and experience of implementing a 
               15-49 years and reduce low birth weight.                                            BCC and community mobilisation strategy 
                                                                                                   for improving nutrition outcomes.
                                                                     INDIA’S POSHAN ABHIYAAN
                                              TE                     Behaviour Change Communication 
                                                                     and Community Mobilisation for 
                                              LEARNING NO4Improved Nutrition Outcomes
                Creating a                                                        Aspirations
                Communications Strategy                                           Creating a sense of aspiration, tapping into people’s inherent 
                                                                                  goals and ensuring motivation, thus closing the “say-do” gap.
                Jan Andolan (or People’s Movement)                                Collective identity
                                                                                  Creating a perception of shared status for nutrition and a 
                The POSHAN Abhiyaan places immense focus on                       sense of collective identity.
                convergent actions for nutrition and in line with this, a         Nudges
                new strategy termed Jan Andolan was developed. The                Creating simple, doable actions and nudges for people to 
                strategy focusses on developing and operationalising media        convert intent to action, thus making it easy for people to 
                campaigns to create awareness on 12 key themes (Figure            join in and participate. For example, asking them to make a 
                1), using communication materials disseminated through            pledge or a commitment.
                multiple platforms (Figure 2) involving multiple stakeholders 
                such as the ministries of health and family welfare, drinking     Rewards
                water and sanitation, school education, rural development,        Creating appropriate rewards-recognition among peers, 
                panchayati raj institutions/ village organisations/ self help     appreciation letters from government - for spurring frontline 
                groups (SHGs) ensuring wide public participation.                 workers, peer leaders and local champions to get involved 
                In its operationalisation it adopts the following principles:     with highest level of engagement.
                                                                                                                     Figure 1: Twelve Themes Under Jan Andolan                                                                                                                                                                                                                                       8LI½VWXWIX[EWTVIXIWXIHEGVSWWXLIIMKLXTMPSXWXEXIW
                                                                                                                                                                                                                                                                                                                Antenatal checkup,                                                                   (Bihar, Chhattisgarh, Jharkhand, Madhya Pradesh, Rajasthan, 
                                                                                                                                                            Overall Nutrition                                                                                                                                   diet of pregnant                                                                     Maharashtra, Andhra Pradesh and Uttar Pradesh). The pre-
                                                                                                                                                            (Malnutrition, low-birth                                                                                                                            women, calcium 
                                                                                                                                                            weight, good nutrition/                                                                                                                             supplementation,                                                                     test revealed that the TV spots scored more than 80% for 
                                                                                                                             01 healthy foods - WHAT                                                                                                                           02 institutional delivery 
                                                                                                                                                            and WHY)                                                                                                                                            and early initiation of 
                                                                                                                                                                                                                                                                                                                breastfeeding                                                                        spontaneous recall, good comprehension, likeability and 
                                                                                                                                                                                                                                                                                                                                                                                                     intention to act. The radio spots demonstrated a greater 
                                                                                                                                                                                                                                                                                                                                                                                                     than 90% understanding and likeability. The full length and 
                                                                                                                                                            Optimal breastfeeding                                                                                                                               Complementary food                                                                   WLSVXIHMXZIVWMSRWSJIEGLSJ½ZI8:WTSXW*MKYVI
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                                                                                                                            03                                                                                                                                                04 & feeding
                                                                                                                                                                                                                                                                                                                                                                                                     VEHMSWTSXW[IVI½REPMWIHMRGSVTSVEXMRKJIIHFEGOJVSQXLI
                                                                                                                                                                                                                                                                                                                                                                                                     pre-test and were translated into 12 regional languages. 
                                                                                                                                                                                                                                                                                                                                                                                                     ;LMPIXLI½VWXWIXSJ8:WTSXW[IVIHIZIPSTIHYWMRKPMZI
                                                                                                                                                            Full immunisation                                                                                                                                   Growth monitoring 
                                                                                                                            05 and Vitamin - A                                                                                                                                06 and promotion                                                                                                       characters, a second set was developed using cartoon 
                                                                                                                                                            supplementation                                                                                                                                                                                                                          characters, which elicited even greater appreciation and 
                                                                                                                                                                                                                                                                                                                                                                                                     attention from communities. These were also translated into 
                                                                                                                                                                                                                                                                                                                                                                                                     12 regional languages.
                                                                                                                                                            Anemia prevention in 
                                                                                                                                                            children, adolescent                                                                                                                                Food forti¼cation and                                                                 
                                                                                                                            07 girls and women – diet,                                                                                                                        08 micronutrients
                                                                                                                                                            IFA, deworming                                                                                                                                                                                                                           Mid Media 
                                                                                                                                                                                                                                                                                                                                                                                                     The mid media component of the communication plan was 
                                                                                                                                                                                                                                                                                                                Girl’s education, 
                                                                                                                           09 Diarrhoea management                                                                                                                              10 diet and right age at                                                                                             HI½RIHF]TVSKVEQQIRIIHW-XGSQTVMWIHXLIJSPPS[MRKM

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                                                                                                                                                                                                                                                                                                                                                                                                     content for posters (Figure 4), bus back panels, posters 
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                                                                                                                                11                          safe drinking water                                                                                                   12 and Education (ECCE)
                                                                                                                                                                                                                                                                                                                                                                                                     use by AWWs (Figure 5); and (v) a street play script. These 
                                                                                                                                                                                                                                                                                                                                                                                                     outreach materials were developed in nine languages. While 
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                                                                        Development of 
                                                                        Communication Content                                                                                                                                                                                                                                                                                                                                           Figure 2: Platforms for Dissemination
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   unication Videos, Interactive 
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                                                                        The MWCD focused on developing communication                                                                                                                                                                                                                                                                                                                    rsona                                                                                                                                                                    rogram
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                                                                        young child nutrition, with the objective of improving                                                                                                                                                                                                                                                                     ar
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                                                                        window for healthy growth and development. The                                                                                                                                                                                                                                           oks,                                                                                       Sports, Politics                                                                                  Guides, Cooperatives                                                                                                         wweeee
                                                                        primary target audiences for these messages were                                                                                                                                                                                                                                lipbo                                                                                                                                                                                Com                                                                                                                                                    ts, V
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                                                                        including Anganwadi workers (AWWs), ICDS                                                                                                                                                                                                                       l                                   Panchayat Leader                                                              /
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                                                                        (IFA) tablets during pregnancy; (ii) a diverse and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        C
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Wallpaintings, Hoardings,                                                                                    Television, Radio,
                                                                        nutritious diet during pregnancy; (iii) early breastfeeding                                                                                                                                                                                                                                                                                                                    Bus Panels, Led Scrolls                                                                                       Mobile, Print                                                                            ials
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                                                                        for infants over six months of age.                                                                                                                                                                                                                                                                                                                                                        , LED S                             ,                                       TV Progr                                rts, SMS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      crolls                                                                 Radio, Spo
                                       Figure 3: TV Spot                           and the ICDS-CAS software described in the other notes, 
                                                                                   support this extensive focus on home visits.
                                                                                   “Anganwadi didi comes more often now, as compared to before. 
                                                                                   Even though I meet her many times in the village, she still comes 
                                                                                   home, sits with me, my mother-in-law, and sometimes with my 
                                                                                   husband also…. She provides good information, for example about 
                                                                                   my child’s food, immunisation, and hand-washing.” – Mother of 
                                                                                   9-month-old child 
                                                                                   Implementation of the Strategy 
                 Figure 4: Poster On Appropriate 
                     Complementary Feeding                                         Mass and Mid Media
                                                                                   The MWCD, through the government media agency, 
                                                                                   Directorate of Advertising & Visual Publicity (DAVP), 
                                                        Figure 5: Flipbook for     broadcasted three TV and radio spots on nutrition in 12 
                                                               AWWs                regional languages from February to April 2018.These 
                                                                                   included spots on: (i) importance of iron and folic acid 
                                                                                   consumption during pregnancy (ii) early breastfeeding, 
                                                                                   and (iii) exclusive breastfeeding. Subsequently, TV spots on 
                                                                                   dietary diversity for pregnant mothers, and appropriate 
                                                                                   complementary feeding was broadcast from September 1 
                                                                                   to 30, 2018.  The radio and TV spots were available in public 
                                                                                   domain on the MWCD website.  The ICDS-CAS videos, 
                                                                                   TVMRXQEXIVMEPMRGPYHMRK¾MTFSSOW[IVIWLEVIH[MXLWXEXIW
                                                                                   for use by the AWWs.
                skill and understanding of service providers, the print, text,     Community Based Events
                voice messages and the street play were designed to elicit 
                FILEZMSYVGLERKIMRFIRI½GMEVMIWERHXLIMVJEQMPMIW8LI
                ¾MTFSSOERHWXVIIXTPE]WGVMTX[IVITVIXIWXIHMRXLIWXEXIW      Monthly CBEs are being organised across 31 states/ UTs 
                SJ6ENEWXLERERH9XXEV4VEHIWLERHXLIGSRXIRXQSHM½IH            currently.  When the CBEs were initially rolled out under 
                accordingly. Deployment guidelines for the mid media               the earlier ICDS Systems Strengthening and Nutrition 
                content were also developed.                                       Improvement project phase in late 2015/ early 2016, key 
                                                                                   messages from AWWs on maternal nutrition, institutional 
                Community Based Events (CBEs) and                                  deliveries, and complementary feeding often got lost in 
                                                                                   the din of gatherings. Under POSHAN Abhiyaan, additional 
                                   
                Home Visits                                                        GSQQYRMGEXMSRXSSPWWYGLEWXLIZMHISWSV¾MTFSSOW[IVI
                                                                                   WTIGM½GEPP]HIWMKRIHJSVXLIWIIZIRXWXSEHHVIWWXLMWMWWYI
                A key component of changing nutrition practices is holding         and help get the message across better. The AWW checklist 
                CBEs to celebrate critical milestones in the life of pregnant      was also developed to help improve the organisation and 
                women and children below two years of age. The gatherings          counselling during CBEs. 
                serve as a platform for disseminating essential messages 
                and to counsel pregnant and lactating women, and their             Home Visits
                MR¾YIRGIVWLYWFERHWQSXLIVWMRPE[
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                nutrition and health behaviours. The events are organised at       Greater emphasis has been placed on home visits to 
                least once every month at every Anganwadi centre (AWC)             promote maternal, infant and young child nutrition practices, 
                and primarily focus on promotion of maternal nutrition             which is now being systematically tracked through the ICDS-
                (Godhbharai) and/ or initiation of appropriate complementary       CAS.   According to the Polling Booth surveys conducted 
                feeding (Annaprasan). Checklists have been developed to            in the programme areas, 46% of the pregnant and lactating 
                facilitate organisation and supervision of these events.           women reported being visited once or twice in the past 
                There is also an explicit focus on home visits during the          three months in May-June 2018 as compared to 39% in 
                critical period from pregnancy till a baby turns two years         August-September 2017. The percentage of no home visits 
                of age, to enable counselling, problem solving and create a        reported by the pregnant and lactating women also reduced 
                demand for services. Both the incremental learning approach        from 14% to 9%.
                                        Poshan Maah (Nutrition Month)                                                                                                                                                  rallies, feeding demonstrations were organised across the 
                                                                                                                                                                                                                       country reaching over 270 million people during the month. 
                                        To provide an impetus to the communication strategy under                                                                                                                      Field observations reveal that the Poshan Maah sensitised 
                                        the POSHAN Abhiyaan, the month of September 2018 was                                                                                                                           communities on the importance of good nutrition and 
                                        declared the Poshan Maah (nutrition month) with states                                                                                                                         achieved convergence across various schemes. 
                                        encouraged to systematically roll out a month-long campaign                                                                                                                    “With the help of my team I was able to organise different 
                                        on nutrition, engaging multiple departments, such as the                                                                                                                       community programmes during the Poshan Maah. The main part 
                                        health and family welfare, human resource development,                                                                                                                         was involving children and their family members 
                                        rural development, panchayati raj, water and sanitation and                                                                                                                    innovatively so that they feel a part of the programme and not 
                                        youth affairs. About 23 lakh activities on nutrition including                                                                                                                 consider themselves as Must ²targets’ or bene¼ciaries of the 
                                        community-based events, nukkad nataks (street plays),                                                                                                                          programme.” - 'istrict 'evelopment of¼cer, Surendranagar, 
                                                                                                                                                                                                                       Gujarat
                                        Lessons Learnt                                                                                                                                                                            to communicate and re-enforce key messages. Simple 
                                                                                                                                                                                                                                  QEXIVMEPWEVIVIUYMVIHMRXLI½IPHJSVXLI[SVOIVWXS
                                                                                                                                                                                                                                  support home visits and CBEs.  
                                        -REHHMXMSRXS½RIXYRMRKXLIGSQQYRMGEXMSRWWXVEXIK]EWMX                                                                                                                   •          8LI¾S[SJJYRHWRIIHWXSFIWXVIEQPMRIHWS%;;W
                                        was rolled out, some lessons were learnt in the process:                                                                                                                                  can undertake regular CBEs.
                                        1. Strategy development                                                                                                                                                        •          The counselling videos embedded as part of the AWW 
                                                                                                                                                                                                                                  mobile application of ICDS-CAS has been a great 
                                        •          Pre-testing of outreach materials adds value in terms                                                                                                                          enabler for interpersonal messaging during home visits.
                                                   of adapting messages to the community’s perspective                                                                                                                 •          Drawing upon lessons learnt in the implementation 
                                                   ERHHIZIPSTMRKWTIGM½GXEVKIXIHGSQQYRMGEXMSRW-XMW                                                                                                                        of CBEs, the MWCD improved and issued revised 
                                                   essential to work with creative agencies experienced in                                                                                                                        guidelines under the POSHAN Abhiyaan. These include 
                                                   public health/ nutrition, as educating an agency, which                                                                                                                        enhancing messaging with a focus on male participation 
                                                   lacks nutrition experience, takes time.                                                                                                                                        MR'&)WERHHIZIPSTMRKWTIGM½GGSQQYRMGEXMSRQEXIVMEP
                                        •          As interventions are addressed across programmes it is                                                                                                                         to support the AWWs. 
                                                   important to ensure common and consistent messaging.                                                                                                                •          It is essential to monitor BCC interventions like home 
                                        •          MWCD led the effort of collating all materials on the                                                                                                                          visits. Home visits require strengthening in terms of 
                                                   MHIRXM½IHXLIQIWEGVSWWOI]PMRIHITEVXQIRXWERH                                                                                                                              communicating appropriate content and problem solving. 
                                                   partners.  A Google drive was used to provide all states                                                                                                                       Indicators to monitor home visits through the ICDS-
                                                   with access to these materials. New materials, such as                                                                                                                         CAS and AWW incentives linked to home visits have 
                                                   EWLSVX½PQERHEVMRKXSRISRXLI437,%2%FLM]EER                                                                                                                             recently been introduced under the Abhiyaan.  
                                                   were also developed.
                                                                                                                                                                                                                       4.  Jan Andolan strategy 
                                        2.  Mass media campaigns                                                                                                                                                       •          The Jan Andolan strategy focuses on several nutrition 
                                        •          Broadcasting TV and radio spots for a period of three                                                                                                                          themes. However, it is imperative to focus and deepen 
                                                   months, followed by a brief period in the month of                                                                                                                             the work on maternal and child nutrition, and key 
                                                   September, helped sensitise communities to the key                                                                                                                             QIWWEKIWHYVMRKXLI½VWXHE]WEWXLI437,%2
                                                   messages. However, these spots should be repeated at                                                                                                                           Abhiyaan is operationalised.
                                                   planned, regular intervals to reinforce messages. This 
                                                                                                                                                                                                                          I saw Meena (name changed) sitting against the wall of the AWC. 
                                                                                                                                                                                                                       “
                                                   needs to be factored into the larger annual media plan.
                                                                                                                                                                                                                       1eatly dressed in a ½owered saree, hair tied in a bun. She was 
                                        3.  CBEs and home visits                                                                                                                                                       silently and con¼dently breastfeeding her infant. The baby was 
                                                                                                                                                                                                                       one and half months; I asked her, “Where was the child born?” 
                                        •          In a recent third party survey carried out across 27                                                                                                                “In the district hospital” - she replied. “What are you feeding the 
                                                   districts by MWCD, it was found that home visits and                                                                                                                baby?” “My milk” - she replied. “Anything else? Water or any other 
                                                   community events are the most effective platforms for                                                                                                               milk?”. “No, why would I? Only breast milk is what she needs to 
                                                   message dissemination.                                                                                                                                              grow well”. She said this is what the AWW didi had told her when 
                                        •          8LI½IPHZMWMXSFWIVZEXMSRWHYVMRK'&)WVIZIEPXLEX                                                                                                                she visited her house when she was pregnant and after she came 
                                                   while the focus on messaging during CBEs has improved,                                                                                                              home from the hospital. This is also what they were taught in 
                                                                                                                                                                                                                       community gatherings particularly during the Godhbarai event. 
                                                   messages on complementary feeding, and importance of                                                                                                                “Has she been immunized?” - I asked further. “Yes she has. The 
                                                   engaging the child while feeding require greater emphasis  card is at home” she said as she effortlessly put her baby back 
                                                   in all counselling and communication efforts.                                                                                                                       to breastfeed”. - Village Loharsi, Block Dhamtari Gramin, District 
                                        •          %QMRMQYQSJJSYVXS½ZIGLERRIPWWLSYPHFIHITPS]IH                                                                                                               Dhamtari, Chattisgarh 
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...Background with poor knowledge and existing practices of inappropriate infant young poshan abhiyaan aims to reduce malnutrition through a life cycle child feeding nutrition care during concept adopting synergised result oriented approach implemented pregnancy adolescence an important by the ministry women development mwcd focus has been government india target mission is bring down stunting behaviour change communication bcc in children years age from it also this learning note highlights anaemia among adolescent girls group adopted experience implementing low birth weight community mobilisation strategy for improving outcomes s te noimproved creating aspirations communications sense aspiration tapping into people inherent goals ensuring motivation thus closing say do gap jan andolan or movement collective identity perception shared status places immense on convergent actions line nudges new termed was developed simple doable focusses developing operationalising media convert intent ac...

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